Trust and Safety

As part of our commitment to providing a and trustworthy platform for our users, it is essential that we prioritize trust and safety in all aspects of our operations. The well of our community is our top priority, and must ensure that all interactions on CityKeez are conducted with integrity and respect.

To maintain a high standard of trust and safety, we expect all employees to adhere to the following guidelines:

1. Respect user privacy: Do not share any personal information of users without their consent.

2. Prevent fraudulent activities: Report any suspicious behavior or fraudulent activities immediately.

3. Uphold community standards: Do not tolerate any form of harassment, discrimination, or inappropriate content on our platform.

4. Prompt response to safety concerns: Address any safety concerns raised by users promptly and effectively.

By following these guidelines, we can create a secure and welcoming environment for all CityKeez users. Remember, trust and safety are everyone's responsibility, and together, we can ensure that CityKeez remains a trusted platform for all.

Guest Cancellation Timeline	Guest Refund	Host Payout
Cancel Booking up to 24 hours prior to booking start time	100% Minus Service Fee	0%
Cancel Booking less than 24 hours prior to booking start time	Non refundable	100% Minus Host Fee

Guest Cancellation Timeline	Guest Refund	Host Payout
Cancellation is submitted up to 7 days prior to booking start time	100% Minus Service Fee	0%
Cancellation is submitted within 7 days prior to booking start time	50% Minus Service Fee	50% Minus Host Fee
Cancel Booking less than 24 hours prior to booking start time	Non refundable	100% Minus Host Fee

Guest Cancellation Timeline	Guest Refund	Host Payout
Cancellation is submitted up to 30 days prior to booking start time	100% Minus Service Fee	0%
Cancellation is submitted within 30 - 7 days prior to booking start time	50% Minus Service Fee	50% Minus Host Fee
Cancellation is submitted less than 7 calendar days prior to booking start time	Non refundable	100% Minus Host Fee

Guest Cancellation Timeline	Guest Refund	Host Payout
Cancellation is submitted up to 90 days prior to booking start time	100% Minus Service Fee	0%
Cancellation is submitted within 90 - 14 days prior to booking start time	50% Minus Service Fee	50% Minus Host Fee
Cancellation is submitted less than 14 calendar days prior to booking start time	Non refundable	100% Minus Host Fee

Trust and Safety

Hi Guest