Frequently Asked Questions
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If you don't have an Hyra Space account yet, go to Hyra Space and click Sign Up.
You can sign up using your email address, Facebook account, Google account, or Mobile Number. Signing up and creating an Hyra Space account is free.
After you sign up, be sure to Complete Verificcation before making a reservation.
Behind every stay is a host, a real person who can give you the details you need to check in and feel at home. They can interact with guests in different ways, depending on the type of place or experience they've booked.
Almost anyone can be a host. It's free to sign up and list both stays and experiences. Whether they’re hosting a place to stay or a local activity, all hosts are expected to meet our quality standards every time.
Hosts of places to Events
We ask that all hosts who offer places to stay meet our basic requirements for overall rating, response rate, cancellations, and acceptance of reservations, and we also ask hosts to comply with our Terms of Service and other policies. When booking a place to stay on Airbnb, guests can read the host’s profile page or reviews from past reservations to learn what to expect from their host, such as what languages they speak, their response rate, and whether they’ll be on-site during the stay.
Hosts can list a wide variety of places to stay, such as entire houses, rooms in bed and breakfasts or hotels, entire homes for families, or other unique places. Hosts who are on-site sometimes like to greet guests in person when they arrive. Other hosts will give guests all the details they need to check themselves in. Guests can always contact their host if they have any questions before or during their stay.
Sometimes hosts partner up to co-host a place to stay, and other times professional hosts work together to manage a group of listings. Some hosts even offer their spaces for free to people who need temporary housing, such as a COVID-19 first responder or a family fleeing conflict in their home country.
Regulations for places to Events
Stays and experiences are offered all around the world, although we’re required to comply with international regulations that restrict the use of our site by residents of certain countries. Because of this, our services are not available in some countries, such as Crimea, Iran, Syria, and North Korea. Find out more about legal and regulatory issues for hosting places to event on Hyra Space.
Smoke and carbon monoxide (CO) detectors save lives. That’s why we’re on a mission to get as many detectors into as many homes as possible. We encourage hosts to install smoke and carbon monoxide detectors in their space, test them regularly, and make sure their listing description is up to date.
Eligible hosts with an active listing can get a self-contained, battery powered, combination smoke and carbon monoxide detector at no cost through our Home Safety page (Home Safety Terms and Conditions apply). Please check your local laws for applicable requirements for where to put detector(s) in your space.
While we encourage hosts to install smoke and carbon monoxide detectors in their space, at this time, we don't require confirmation that they've been installed.
Information about whether or not a home has the safety measures guests expect, including smoke and carbon monoxide detectors, appears on the listing page.
Hosts can add or update these details in the Amenities section of their listing, found under
Being a host of a place to stay comes with certain responsibilities. Here are some resources to help support you along the way.
Interact smartly
Always pay and communicate on Hyra Space. Use Hyra Space’s messaging system to get to know your guests and share expectations about the trip or your space.
Read profiles and reviews of your potential guests, and look for verified phone numbers, connected social networks, and references. If potential guests don’t have any profile verifications, you can ask them to complete some.
Trust your intuition: If you don’t feel right about a reservation, don’t accept it.
Fill out your House Rules and House Manual
Completing your House Rules and House Manual helps guests know what to expect. Include anything you’d like people to know before they book – for example, whether (or where) smoking is allowed, whether certain areas are off-limits, your wifi password, or if guests should take off their shoes before coming inside.
If a disaster affects your area and you’d like to help by hosting people in need of emergency housing, you can list your Home for free.
Set requirements for your listing
You can require guests to complete certain verifications before they book, such as Verified ID.
Adding a security deposit to your listing can also help protect you in the event of an accident, like spilled wine on a rug.
Read Hyra Space’s Responsible Hosting articles
We encourage hosts to think carefully about their responsibilities. Hosting offers rich experiences, but it comes with a certain level of commitment. We’ve compiled responsible hosting articles that can help you start learning what it takes to be a host in your region.
Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.
The CityKeez Host Guarantee provides protection for up to $1,000,000 to a host for damages to covered property in the rare event of guest damages above the security deposit or if no security deposit is in place.
The Host Guarantee Programme doesn't cover cash and securities, collectibles, rare artwork, jewellery, pets or personal liability. We recommend that hosts secure or remove valuables when renting their place. The programme also doesn't cover loss or damage to property due to wear and tear.
The Host Guarantee Programme isn't insurance and doesn't replace your homeowners or renters insurance. Make sure you review and understand the terms of your insurance policy and what it covers and doesn't cover. Not all insurance will cover damage or loss to property caused by a guest renting your space. Filing a host guarantee request doesn't preclude a guest from financial responsibility for the damages claimed if Hyra Space determines a guest was at fault.
When you search for a space on CityKeez, you can narrow down your options by using filters and reading the descriptions of places to check if they’d be a good fit for your trip.
To search for a place to stay:
- On CityKeez.com, enter your location, activity and number of guests.
- Click Search.
- If you want, use the filters (such as price range) to narrow down your options. Click More Filters to see all available filters.
- Scroll through the listings or use the map to find listings in the location you want.
- Click on a listing to open it. To learn more about it, read the description, check the available amenities, review the House Rules and see reviews that other guests have left for the host.
- If you have any questions, send the host a message. Alternatively, if you’re ready to book, request to book the listing (or use Instant Book if the host has it turned on).
You can also save your favourite places in Save to keep them on hand for later or share with your friends.
