Diversity & Belonging

At CityKeez, we are committed to creating a welcoming and inclusive environment for all. We value diversity and believe that everyone should feel respected and valued when using our platform. To ensure that CityKeez remains a place all individuals can thrive, we ask that you adhere to the following principles:

1. Respect the diversity of our community: Embrace the unique backgrounds, experiences, and perspectives of others. Treat everyone with kindness and understanding, regardless of their race, ethnicity, gender, sexual orientation, religion, or any other characteristic.

2. Foster a sense of belonging: Make an effort to create an environment where all individuals feel included and appreciated. Be open-minded and willing to learn from others who may have different viewpoints or identities.

3. Challenge discrimination and exclusion: Speak up against any instances of discrimination, harassment, or exclusion that you witness or experience. Report these incidents to HR or management so that appropriate action can be taken.

By upholding these principles, you are contributing to a workplace and community where everyone feels welcome and valued. Thank you for being a part of our CityKeez family.

Guest Cancellation Timeline	Guest Refund	Host Payout
Cancel Booking up to 24 hours prior to booking start time	100% Minus Service Fee	0%
Cancel Booking less than 24 hours prior to booking start time	Non refundable	100% Minus Host Fee

Guest Cancellation Timeline	Guest Refund	Host Payout
Cancellation is submitted up to 7 days prior to booking start time	100% Minus Service Fee	0%
Cancellation is submitted within 7 days prior to booking start time	50% Minus Service Fee	50% Minus Host Fee
Cancel Booking less than 24 hours prior to booking start time	Non refundable	100% Minus Host Fee

Guest Cancellation Timeline	Guest Refund	Host Payout
Cancellation is submitted up to 30 days prior to booking start time	100% Minus Service Fee	0%
Cancellation is submitted within 30 - 7 days prior to booking start time	50% Minus Service Fee	50% Minus Host Fee
Cancellation is submitted less than 7 calendar days prior to booking start time	Non refundable	100% Minus Host Fee

Guest Cancellation Timeline	Guest Refund	Host Payout
Cancellation is submitted up to 90 days prior to booking start time	100% Minus Service Fee	0%
Cancellation is submitted within 90 - 14 days prior to booking start time	50% Minus Service Fee	50% Minus Host Fee
Cancellation is submitted less than 14 calendar days prior to booking start time	Non refundable	100% Minus Host Fee

Diversity & Belonging

Hi Guest