On CityKeez, hosts set the cancellation policies that guests can book with. The terms vary depending on the place and the amount of time left before check-in.

You’ll find cancellation details towards the bottom of the listing page for the place you want to reserve. You’ll also be able to review the cancellation policy again before you book. After you book, you’ll find the details in the reservation confirmation email and your Bookings page.

Hosts choose from several standardised cancellation policies that we enforce to protect both hosts and guests. Available policies include Flexible, Moderate, Standard 30 & Standard 90.